Key Terminology

BU Logo
BetterUp Studios

3 min

A stack of books and a notebook on a desk

Let's review some key terminology relating to difficult conversations and methods for approaching them:

  • Combat Mentality. A common workplace pitfall in which a conversation between people who hold differing opinions escalates into a zero-sum, “winners and losers” situation.

  • Personal Temperature. A term for reflection during self-assessment. A person gauges their own frame of mind and how their mood may impact a difficult conversation.

  • Nonviolent Communication. A method of communication that can de-escalate conflict. The speaker observes facts, states feelings, uncovers desires, and makes requests.

  • Emotional Intelligence. Understanding the role that emotions play in difficult conversations. Recognize the feelings that are present, use emotions to facilitate thinking, understand the cause and outcomes of these feelings, and manage emotions to create better outcomes.

BetterUp Studios
BetterUp Studios creates and curates research-backed content, activities, and tools to help people everywhere pursue their lives with greater clarity, purpose, and passion.

Recommended Resources

Card image cap

Learning From Your Emotions

Ignoring difficult thoughts isn’t always the best move. Learn how to face them with curiosity and kindness and, in the process, transform your entire mindset.

5 min

Card image cap

Shedding Light on Terms

When we talk about complicated and interconnected issues, it is helpful our define our terms. In this article, learn about stereotypes, ethnocentrism, prejudice, and discrimination

3 min